Refund policy
At Hoor Jewels, we take pride in the quality and craftsmanship of our pieces. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Eligibility for Returns
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Returns are accepted within 3 days of receiving your order.
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Items must be unused, in their original packaging, and free from any signs of damage caused by the customer.
How to Return an Item
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Email us at thehoorjewels@gmail.com with your order number and reason for return.
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Our team will provide detailed return instructions.
Return Shipping
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Customers are responsible for return shipping costs unless the item is incorrect, faulty, or defective.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
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To exchange an item, please follow the return process.
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Exchanges are subject to availability.
Refund Policy
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Faulty or Defective Products: If your item arrives damaged or defective, contact us immediately at thehoorjewels@gmail.com with your order number and issue details.
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Once your return is received and inspected, we’ll notify you of approval or rejection.
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If approved, your refund will be processed to your original payment method within 4–5 business days.
Non-Refundable Items
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Items damaged due to customer mishandling.
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Customized or personalized items unless defective.